Inspirational quotes – love ’em or hate ’em?

I have to say, if I’m having a tough day (at work, at home, or even at the gym) a few well chosen words can have a big impact on my outlook.  A great quote can help me refocus, recharge and renew my enthusiasm for whatever I’m doing.  And sometimes, it’s just the “kick in the pants” I need to readjust my thinking about a rough situation.

The following customer service quotes have helped inspire us here at Haley – and we hope they’ll do the same for you. If you or someone on your staff is facing a tough service issue (and is in danger of channeling a scary clown), take a deep breath and please, please put the rubber nose down:

“Your most unhappy customers are your greatest source of learning.”

Bill Gates

“Do what you do so well that they will want to to see it again and bring their friends.”

Walt Disney

“One of the deep secrets of life is that all that is really worth doing is what we do for others.”

–Lewis Carroll

“It is not the employer who pays the wages. Employers only handle the money…It is the customer who pays the wages.”

–Henry Ford

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”

–Steve Jobs

“The best way to find yourself is to lose yourself in the service of others.”

–Mahatma Gandhi

“The customer experience is the next competitive battleground.”

–Jerry Gregoire, CIO, Dell Computers

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”

–Donald Porter, V.P. British Airways

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