A great opportunity to pick the brain of our founder and CEO David Searns. We chat with David about a wide range of topics including: Is the industry better off, worse off, or the same since we last year? Most innovative marketing/sales tactic he’s seen this year What should all staffing firms be doing today… Continue reading
I was listening to an NPR radio spot the other day and they were talking about how technology has moved from the reactive to the proactive. Essentially, it’s gone from taking your preferences and showing you similar results, to now predicting what your next steps could be and guiding you that way. If you have… Continue reading
Over the past year or two, customer experience has changed – dramatically: Tech has transformed staffing service delivery. Customer loyalty isn’t what it used to be. Candidates are more demanding and impatient than ever. And the rate of change is only going to increase. At this point, customer experience is evolving so fast, it’s no… Continue reading
2018 was a great year for our show. We were lucky enough to have some of the best, most innovative minds in the staffing and recruiting industry share their Secrets of Staffing Success. Included in our Best of 2018 are: Amy Bingham – Bingham Consulting Michael Menzer – Staffing The Universe Kelly McCreight – Hamilton-Ryker Barry Asin – Staffing… Continue reading
Q: “Is there a way to delete a negative review on our Facebook page or a way to turn it off? I thought we have a safe feature turned on in which I can manage notifications, but a negative review did come in and seems to be publicly displayed.” A: Technically, yes. You could… Continue reading
Want to make your staffing firm more successful in 2019 – in less than 10 minutes? Read my Shareworthy Service posts! Each month, I share research, insights and best practices for creating consistently exceptional customer experiences – for clients, candidates and even your internal employees. What were the hottest customer service topics and trends over… Continue reading
