Happy holidays!

As the year winds down, it’s a perfect time to reflect on your company’s performance in 2019, count your blessings and find ways make your staffing firm even stronger in 2020.

One great way to do that?

Read my Shareworthy Service posts each month!

In them, I share research, insights and best practices for creating consistently amazing customer experiences – for clients, candidates and even your internal employees.

Need a little help catching up? Here are the “Greatest Hits” from 2019 – the most liked and shared posts about customer service for staffing and recruiting firms:

Email Etiquette Tips for Staffing Professionals

Manners matter in staffing! While you don’t need to don white gloves while typing, you should encourage everyone on your team to use the digital communication etiquette tips in this post. They’ll help you improve the service you provide to clients, candidates and internal customers, too.

Let’s Chat (about service and recruiting chatbots, that is…)

Mobile tech for staffing and recruiting is exploding. Job seekers’ and employers’ expectations are skyrocketing. And chatbots are now the norm in customer service. This post shares four ways you should be using chatbots and other service process automation tools to improve staffing customer satisfaction, recruiting results and more.

3 Reasons for Staffing Customer Service Fails

Fielding too many customer complaints these days? While no staffing or recruiting firm can please everyone 100% of the time, make sure service issues aren’t originating with you and your team. Here are three all-too-common customer service failures that frustrate candidates and clients.

If You Give a Hoot, Show It! Service Mistakes that Drive Staffing Customers Away

Do you show your staffing customers that you truly care about them – or do they believe you really don’t give a hoot? In this era of rising customer expectations, making one of these innocuous service blunders could drive customers away.

Non-Negotiable! The 4 Customer Service Skills EVERY Staffing Professional Needs

Top-notch service skills are as important to your staffing or recruiting firm’s success as a great ATS. Which skills are most important for professionals in our industry? In this post, I explain four essential customer service abilities every team member – from the receptionist to the owner – needs.

Check Out These “Oldies” Too!

These chart-topping customer service posts from 2018 are packed with insights and tips your team can use to dramatically improve customer service.

Have a customer service question, or a topic you’d like to see me cover in this blog? I’d love to hear from you – just drop me a line!

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