Have you recently discovered that your company’s Facebook Business Page is owned by someone who no longer works for your company? Or maybe you are not sure who created your Page in the first place and are having trouble getting full access? Don’t worry; you are not alone! This is a widespread problem that happens to many businesses. Read on for some helpful tips to help you gain complete control of your Page.
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Why It’s Important to Own Your Facebook Page
First, you may be wondering why you even need to have ownership of your Page in the first place.
- It seems like a no-brainer, but it is our firm belief that every company should be the owner of the Facebook Pages that represents their business!
- In some situations, without ownership, you will be unable to add your employees within your Page or Business Manager settings.
- Until you gain ownership, you may be unable to view past ads that were run through your Business Manager.
- If you want a marketing company to assist with your paid advertising, Facebook first requires agencies to gain access to any Page they want to advertise through. Without ownership of the Page, often through no fault of your own, partnership requests from marketing agencies may be prohibited from being accepted.
How to Tell Who Owns Your Page
There are two ways that a Facebook Page can be owned. It will either be owned by an individual person or by a Business Manager account. In most cases when a business is locked out of its page it is because a Business Manager owns it. Small to large companies use Business Manager to organize their business assets and information in one place. You can use Business Manager to control your Facebook assets and ensure the right people have the correct access. When locked out, it may be because the company is unsure who created the Business Manager, or if they do know, that person may no longer work for the company. But how do you tell? We will show you; it is easy to find out!
- Open your business’ Facebook Page and click “Settings” in the bottom left corner.
- Scroll until you see “Page Roles” on the left-hand side. Once you click “Page Roles,” either the Business Manager or the individual person who owns your Page will be visible.
- If a Business Manager owns the Page, you will see a “Page Owner.” The name and ID of the Business Manager who owns the Page will appear.
- If the Page is owned by individual people, you will only see a list of admins. Anyone listed as an admin should have full access to your Page and will be able to accept partnership requests as well as add other employees to the Page.
Steps You Can Take on Your Own to Restore Facebook Page Access
- Try to figure out who created the Business Manager that owns your Page! Try to think back to who may have originally created your Page and ask them to check their status. If you can figure out who this person is, have them add you to the Business Manager as an admin.
- If that person no longer works for your company, you can delete them as an admin on the Page or in the Business Manager AFTER they add you or someone you trust at your company as an admin.
- Make sure you add more than one person as an admin, so you do not risk getting locked out of your Page again! Facebook recommends having at least two to three trusted admins.
Steps You Can Take Through Facebook Concierge Support to Restore Facebook Page Access
You can submit an Admin Dispute Request to Facebook to regain access to your Page. To submit your appeal, you can contact Facebook Concierge Support directly through the following links:
- Facebook Support
- Facebook Business Help
- In some cases, under the Page Roles section shown above you will see a link titled “Admin dispute request” to submit your appeal.
You will need the following information to submit your appeal to Facebook:
- A valid photo ID of the requestor. The various kinds of IDs they accept are in their Help Center
- A signed statement with the request and information below:
a) A description of the Requestor’s relationship to the Business (and authority to request access to the Business, as applicable);
b) An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s)/Business who owns the Page, as applicable;
c) The Facebook account AND email address associated with the Facebook profile that you wish to have added as the new admin of the Page;
d) The Business Manager ID Number you would like to be added You can find this number under the Page Owner section we discussed above:
e) The amount of the past three invoices on the ad account(s) that the Business owns, plus the last four digits on the credit card and expiration date;
f) A declaration that the information you have provided is true and accurate (g. “I certify that the information provided is true and accurate”) – your statement must include similar language.
Once you submit your appeal to Facebook it usually takes around 72 hours to get a response, but it may take a few weeks to hear back.
If Facebook approves your request, we suggest you do the following.
- As the next step for your business, we strongly recommend you add at least one more admin to your Business Manager. Having multiple admins will help ensure you don’t get locked out again in the future.
- You can also add other team members. You can give each user different levels of access depending on their role and your preferences. This link can assist with this process.
- If you are investing in paid advertising on Facebook, we recommend running those ads through the Business Manager. This will give you more options and control over your ads. This is also a wonderful way to have all your ads managed in one place, streamline your advertising, and build out custom audiences.
Gaining ownership of a Facebook Page can be a long and arduous process, but the payoff is worth it in the long run.