We are back for installment 4 of our monthly series, where we highlight our most “shareworthy” client websites.* Here we’ll share a collection of websites with you to not only give you a snapshot of what it’s like to work with us, but to demonstrate the results you can expect from our team who knocks… Continue reading
We made it through another winter! Spring is in the air, the earth is renewing itself once again, and it’s time to start that annual ritual of seasonal cleaning. But “spring cleaning” isn’t just for windows and floors; it’s for customer service, too. In fact, periodically reevaluating the way your staffing firm approaches and delivers… Continue reading
Could I get an extra side of ranch? Can I swap those fries for broccoli? Could we split that entree? When serving customers in a restaurant, accommodating exceptions like these is pretty simple. But when you’re serving staffing clients, making concessions is seldom as cut and dry. How should you handle a staffing client who… Continue reading
Dissatisfied customers are an unavoidable part of doing business. It’s been a rough 12 months, and you’ve probably dealt with more than your fair share of upset staffing clients. And even in the best of times, you simply cannot please 100% of your customers 100% of the time. But with every problem comes an opportunity,… Continue reading
Why are we so scared of using the word “love” in the business world? (It’s a rhetorical question – I can already sense HR and compliance pros drafting their responses.) Expressing gratitude and appreciation doesn’t make you “too soft” or “weak”; it just makes you authentic. If you value your customers (both external and internal),… Continue reading
Is your staffing firm still using a remote or hybrid workplace model? If so, today’s post shares a simple way to boost your remote employees’ performance: Provide frequent feedback. Research from Gallup illustrates the importance of regular communication and feedback: Most employees – even those who receive negative feedback – would prefer to receive more…. Continue reading
Each year, customer service, support and experience experts predict trends that will shape best practices for delivering shareworthy service. 2021 is no exception! How do these CX projections apply to your staffing or recruiting firm? Here are four trends that will have a major impact on your staffing firm this year: Rising customer expectations are… Continue reading
We are back for installment 3 of our new monthly series, where we highlight our most “shareworthy” client websites.* Not only will we share these websites with you, but we’ll also give you a snapshot of what it’s like to work with us, the results you can expect and how our team knocks it out… Continue reading
Looking for ways to WOW customers, build your culture and reputation in the industry, and create raving fans of your staffing or recruiting firm? Read my Shareworthy Service posts each month! In them, I share research, insights and best practices for creating a great customer experience – for clients, candidates and even your internal employees…. Continue reading
You’ve worked so hard to provide amazing service to employers and job seekers – through one of the most difficult years we’ve ever endured. And you know what? You deserve to celebrate those accomplishments! Here are a few ways to showcase the shareworthy experiences you’ve created, and build a stronger brand in the process: Case… Continue reading
Want some good news? Searching for inspirational stories? Need your faith in humanity restored? Keep reading – I got you. With the spirit of Thanksgiving in mind, I recently asked our team to describe the best “thank you” they ever received. Their response was so overwhelming, I had to break their stories into two posts!… Continue reading
At Haley Marketing, we proactively look for the positives in our professional and personal lives. And given what 2020 has dealt us so far, this habit has been a lifesaver. With Thanksgiving just around the corner, I asked our team to describe the best “thank you” they ever received. Their responses were uplifting – and… Continue reading
What do you call your staffing customers? Have you ever really thought about the terms you use to describe the employers with whom you do business? And what about the people who come to you looking for work? These labels matter. The names you use to describe clients and candidates makes a big difference in… Continue reading
We are back for Installment 2 of our new monthly series, where we highlight our most “shareworthy” client websites.* Not only will we share these websites with you, but we’ll also give you a snapshot of what it’s like to work with us, the results you can expect and how our team knocks it out… Continue reading
CRMs. Chatbots. Websites. ATS platforms. Career portals. The list of staffing tech tools is looooong. And getting longer by the day. Don’t get me wrong – I’m a HUGE fan of process automation, and digital tools like these are indispensable to your staffing firm’s success. But when it comes to creating a fantastic experience for,… Continue reading
Are face masks cramping your customer service style? When you’re face to face with employers and job seekers, it can be tough to convey your enthusiasm, caring and positive attitude. Why? If you’re like most people, you typically rely on a hearty smile to reinforce the message you want to send. But when you’re wearing… Continue reading
