I happen to have a great one: It’s National Customer Service Week! Never heard of it? Here’s a quick overview for you: National Customer Service Week (NCSW) is an international celebration of the importance of (you guessed it) customer service. This year, NCSW runs from October 3rd through October 7th. The U.S. Congress proclaimed NCSW… Continue reading
Want to make your staffing firm the happiest (and most successful) one on earth? Inject a little of Disney’s magic into your customer service. Recently, Becca Searns, a Marketing Support Specialist with Haley Marketing, took a trip to Disney and had a great customer experience in a really unlikely place: a parking garage! Below, she… Continue reading
Recently my one year old son had to undergo surgery. It was a serious procedure given his young age and the involvement of anesthesia. Needless to say my wife and I were nervous going in. I saw a lot of parallels between this experience and with my professional life. Let me explain. My role with Haley… Continue reading
You place an employee on a temporary assignment at a client’s site. You know it’s a slam dunk – they’re going to love him! The assignment ends, you send an email to your contact asking how everything went – and you don’t hear a peep. No news is good news, right? Little did you know… Continue reading
Difficult. Demanding. Unreasonable. Rude. Every staffing firm has clients that drive them nuts. Here are a few of my personal “favorites” (yes, the quotes are intentional): The Waffler. He can’t tell you what he wants, but boy – he’s great at telling you what he DOESN’T want. The “Get it Done Yesterday” Guy. He expects… Continue reading
Which would you rather have: bad service or incompetent service? Yikes – how about neither? Customer service guru Shep Hyken recently wrote a great post on the difference between bad and incompetent service. You can read the full post here, but I’ve distilled the main points below. What’s BAD customer service? Essentially, bad customer service… Continue reading
What do Best of Staffing® winners do differently? It’s simple: they treat their talent amazingly well! Summarized from Inavero’s What Makes Best of Staffing® Winners Different?, this infographic highlights the key actions BOS winners take that give them distinct advantages in recruiting and retaining exceptional candidates: Lessons for your staffing or recruiting firm: Treat your… Continue reading
It may work on the dance floor (if you have the moves, that is), but it’s a baaad idea on social media – especially when heated discussions are carried out on public platforms for all the world to see. “What Not to Do” on Social Media This recent Buffalo News story provides a perfect example… Continue reading
Balance Staffing Founded in 1997, Balance Staffing’s mission is to match talented candidates with great work opportunities. Providing staffing and workforce management solutions, their mission and values (integrity, relationships, passion and innovation) guide their actions today and decisions tomorrow. The Challenge: To accommodate the needs of two distinct divisions, Balance Staffing used two applicant tracking… Continue reading
You know that client who makes you so frustrated, you start seeing red? He’s actually presenting you with a great opportunity! Negative feedback – whether it’s about your field associates, your internal team, your service, your website or anything else – is a gift. Yep. A gift. In business, the best lessons often come from… Continue reading
…a website that’s intuitive, simple and welcoming – or one with copy so dense that it’s impossible to find what you need? Service staff who are friendly, resourceful and truly helpful when you call – or ones who act clueless or put-off by your requests? The guy on the left – or the guy on… Continue reading
Missed deadlines. Failed placements. Unfilled orders. In other words, #staffingprobs No firm can avoid them entirely; even staffing services with the highest Net Promoter scores have to deal with their fair share of service-related issues. The question is, what’s the best way to proceed when problems crop up? Be a window – not a door…. Continue reading
Ever encounter a difficult client who thought he could do a better job than you? You know, someone who was frustrated because he believed he knew more than you did – or could resolve his problem more effectively than you? It’s a tough spot to be in. On the one hand, in situations like these… Continue reading
What we say about customer service stories spreading like wildfire isn’t lip service – it’s a fact. Case in point? Zulily got a ton of exposure from this Mashable post about a coat exchange – it was shared over 8,000 times in just a few days! Pretty impressive; but when it comes to outrageous customer… Continue reading
Moseley Technical Services, Inc. is a 20+ year-old company that provides staffing services to some very high profile, notable companies nationally. By putting their employees first, they attract and retain higher quality people and provide employers with the skills, experience and reliability they need to succeed – every time. Though they were originally founded to… Continue reading
And so does trying to improve customer experience without knowing your clients well. Staffing customers are not as loyal as they once were – they have more options than ever. To further complicate the matter, you’re likely selling to an incredibly diverse pool of buyers and decision-makers, ranging from office managers and HR to department… Continue reading
