You know that client who makes you so frustrated, you start seeing red? He’s actually presenting you with a great opportunity! Negative feedback – whether it’s about your field associates, your internal team, your service, your website or anything else – is a gift. Yep. A gift. In business, the best lessons often come from… Continue reading
…a website that’s intuitive, simple and welcoming – or one with copy so dense that it’s impossible to find what you need? Service staff who are friendly, resourceful and truly helpful when you call – or ones who act clueless or put-off by your requests? The guy on the left – or the guy on… Continue reading
Missed deadlines. Failed placements. Unfilled orders. In other words, #staffingprobs No firm can avoid them entirely; even staffing services with the highest Net Promoter scores have to deal with their fair share of service-related issues. The question is, what’s the best way to proceed when problems crop up? Be a window – not a door…. Continue reading
Ever encounter a difficult client who thought he could do a better job than you? You know, someone who was frustrated because he believed he knew more than you did – or could resolve his problem more effectively than you? It’s a tough spot to be in. On the one hand, in situations like these… Continue reading
What we say about customer service stories spreading like wildfire isn’t lip service – it’s a fact. Case in point? Zulily got a ton of exposure from this Mashable post about a coat exchange – it was shared over 8,000 times in just a few days! Pretty impressive; but when it comes to outrageous customer… Continue reading
Moseley Technical Services, Inc. is a 20+ year-old company that provides staffing services to some very high profile, notable companies nationally. By putting their employees first, they attract and retain higher quality people and provide employers with the skills, experience and reliability they need to succeed – every time. Though they were originally founded to… Continue reading
And so does trying to improve customer experience without knowing your clients well. Staffing customers are not as loyal as they once were – they have more options than ever. To further complicate the matter, you’re likely selling to an incredibly diverse pool of buyers and decision-makers, ranging from office managers and HR to department… Continue reading
Have you checked out our latest infographic on QC stats for staffing firms? Compiled from research conducted by our good friends at Inavero, the infographic reveals what the best staffing firms do right when it comes to QC after assignments start. In addition to key statistics, Inavero’s Optimizing the Staffing Agency Quality Control Process also… Continue reading
What do the best staffing firms do right? They take great care of their candidates – even after they’re placed on assignment. Once again, our friends at Inavero published a comprehensive research summary. In Optimizing the Staffing Agency Quality Control Process they detail exactly what top-tier agencies do to ensure excellent service and successfully manage… Continue reading
Every time I look at the directions on a bottle of shampoo, I chuckle at the “repeat” part. Do I need to wash my hair exactly the same way every time? And how many times do I actually need to lather and rinse my tresses – once? Twice? 30 times?? I’m kidding, of course. But… Continue reading
Every year, we have to incorporate new terminology into our customer service lexicon. Strange terms. Like “mobile first.” “Omni-channel.” And “authentic response.” How will these new concepts alter your customer service mindset – and your customer experience (CX) strategy – in 2016? Let’s take a look at three CX trends: Customer Experience Trend 1: Mobile… Continue reading
Looking for ways to “turn up the volume” on your customer service? This week, we’re continuing our series of tips from the Haley Marketing team on delivering shareworthy service. In this installment, we’re sharing inspiration from Brad Smith – featuring his best customer service advice, tips and anecdotes for rocking your customer service in 2016!… Continue reading
It’s simple: Whether their service experience is exceptionally good or bad, THEY NEVER FORGET. Consider this scenario: A client calls you with a “needle in a haystack” hiring challenge. Your best recruiter jumps on the project – I mean, he really hustles. Within a week, he miraculously finds not just one, but TWO motivated job-seekers… Continue reading
We’ve all been there… …complaints from clients or candidates that you’ve taken too long to respond…issues for which you don’t have a great answer…or when you can see someone’s frustrating building because there was just too much back-and-forth before a problem was solved. What can you do? You’re certainly trying your best – and the… Continue reading
Pumpkin pie is good, but a dollop of whipped cream makes it irresistible. Turkey is tasty, but when it’s served with stuffing, mashed potatoes and cranberry sauce, it’s downright delicious. (Is it lunch time yet?) Most of us know how to make a Thanksgiving meal delightful. But when it comes to “wowing” staffing customers, what’s… Continue reading
Ready to really improve your customer service game? These stats paint a clear picture of what it takes to win on the service front – and how valuable true service excellence is to your staffing or recruiting firm:
