We’ve all been there… …complaints from clients or candidates that you’ve taken too long to respond…issues for which you don’t have a great answer…or when you can see someone’s frustrating building because there was just too much back-and-forth before a problem was solved. What can you do? You’re certainly trying your best – and the… Continue reading
Pumpkin pie is good, but a dollop of whipped cream makes it irresistible. Turkey is tasty, but when it’s served with stuffing, mashed potatoes and cranberry sauce, it’s downright delicious. (Is it lunch time yet?) Most of us know how to make a Thanksgiving meal delightful. But when it comes to “wowing” staffing customers, what’s… Continue reading
Ready to really improve your customer service game? These stats paint a clear picture of what it takes to win on the service front – and how valuable true service excellence is to your staffing or recruiting firm:
If you’re forced to continually deal with nightmare clients, it can certainly feel that way! Hey – every staffing firm (and every business, for that matter) has tough customers who demand excellence. This post isn’t about them. Today, we’re talking about unreasonable, unruly and downright scary clients – the ones who make your knees knock… Continue reading
A typical staffing firm hears from only 4% of its dissatisfied customers – which means that you’re unlikely to know about service problems with the other 96%. Yikes! But although the vast majority of dissatisfied staffing customers may be too polite to tell you about service mistakes, they ARE more likely than ever to vent… Continue reading
Everybody knows the importance of standout customer service. Companies that continually strive to go above and beyond in their customer service efforts – Zappos, Amazon, Apple, Trader Joe’s, UPS – are continually rewarded with happy, satisfied customers. And, as we all know, happy, satisfied customers are the best way to create long-lasting relationships with continual… Continue reading
Want to amp-up your clients’ service experiences? Be honest. Treat them the way you’d like to be treated. And make them feel like your only customer! Providing shareworthy service, every time, is a principle we hold near and dear. So this week, we’re continuing our series of posts featuring HMG team members‘ best customer service… Continue reading
Know what candidates love? Using mobile technology in their job hunt. Consider these statistics from a recent post from Glassdoor.com: Nearly half of job seekers say they use mobile devices specifically to search for jobs at least once a day. 89% of candidates believe a mobile device is an important tool for job searching. 59%… Continue reading
I recently read a great article by business coach and author, Peleg Top. In the article he talks about what strategies businesses can use to attract the best clients. Below you will find my insights on how to attract and successfully lead your clients to a great end result. Lead with your mission and vision… Continue reading
People will do business with, and refer business to, those people they know, like and trust. – Bob Burg Happy staffing clients are great for business. They make the work easier, place more job orders and stay with your business longer. A satisfied candidate can strengthen these client relationships and also send you quality referrals. But the unfortunate reality of the staffing industry… Continue reading
It’s simple: You can’t buy any of them! A culture of service yields great customer experiences – and a healthier bottom line for your staffing firm. But while this statement sounds “nice and neat,” the process of building a strong customer service culture can be quite complex. So let’s make it a little easier for… Continue reading
Warren Buffett is a pretty smart guy. This quote crystallizes how important it is for your staffing firm to protect its employment brand. Here are a few reasons why: The ASA Skills Gap Index currently lists 172 positions – 172! – that are “hard to fill.” If your employment agency can’t attract the best candidates… Continue reading
How accurate are your perceptions of your candidates’ and clients’ experiences? Maybe not as accurate as you think: A recently published HelpScout ebook cites a troubling statistic: 80% of companies say they deliver “superior” customer service, while just 8% of people think these same companies deliver “superior” customer service. A 2014 study by CareerBuilder and… Continue reading
So, it’s a show…about nothing? I have been wanting to write a blog post for a while – in my thought process, I came up with the idea of writing a blog post about NOTHING – the basic premise of every episode of the popular 90s sitcom, Seinfeld. Then it came to me: Have… Continue reading
How do they do it – those leading staffing firms who stay at the top of our industry, year after year? Well, for starters, they deliver consistently remarkable service. Our friends at Inavero recently published a comprehensive 2015 State of the Industry Research Update, detailing exactly what top-tier staffing agencies do to ensure amazing customer… Continue reading
Staffing technology is amazing. Applicant Tracking Systems, cloud-based time-tracking tools, social media and fully responsive websites help you stay connected to your clients, candidates and prospects. But. (There’s always a “but,” isn’t there?) The same technology that’s designed to bring you closer to your customers can actually fragment their experience. Unfortunately, if your approach to… Continue reading
