What do the best staffing firms do right? They take great care of their candidates – even after they’re placed on assignment. Once again, our friends at Inavero published a comprehensive research summary. In Optimizing the Staffing Agency Quality Control Process they detail exactly what top-tier agencies do to ensure excellent service and successfully manage… Continue reading
Every time I look at the directions on a bottle of shampoo, I chuckle at the “repeat” part. Do I need to wash my hair exactly the same way every time? And how many times do I actually need to lather and rinse my tresses – once? Twice? 30 times?? I’m kidding, of course. But… Continue reading
Every year, we have to incorporate new terminology into our customer service lexicon. Strange terms. Like “mobile first.” “Omni-channel.” And “authentic response.” How will these new concepts alter your customer service mindset – and your customer experience (CX) strategy – in 2016? Let’s take a look at three CX trends: Customer Experience Trend 1: Mobile… Continue reading
Looking for ways to “turn up the volume” on your customer service? This week, we’re continuing our series of tips from the Haley Marketing team on delivering shareworthy service. In this installment, we’re sharing inspiration from Brad Smith – featuring his best customer service advice, tips and anecdotes for rocking your customer service in 2016!… Continue reading
It’s simple: Whether their service experience is exceptionally good or bad, THEY NEVER FORGET. Consider this scenario: A client calls you with a “needle in a haystack” hiring challenge. Your best recruiter jumps on the project – I mean, he really hustles. Within a week, he miraculously finds not just one, but TWO motivated job-seekers… Continue reading
We’ve all been there… …complaints from clients or candidates that you’ve taken too long to respond…issues for which you don’t have a great answer…or when you can see someone’s frustrating building because there was just too much back-and-forth before a problem was solved. What can you do? You’re certainly trying your best – and the… Continue reading
Pumpkin pie is good, but a dollop of whipped cream makes it irresistible. Turkey is tasty, but when it’s served with stuffing, mashed potatoes and cranberry sauce, it’s downright delicious. (Is it lunch time yet?) Most of us know how to make a Thanksgiving meal delightful. But when it comes to “wowing” staffing customers, what’s… Continue reading
Ready to really improve your customer service game? These stats paint a clear picture of what it takes to win on the service front – and how valuable true service excellence is to your staffing or recruiting firm:
If you’re forced to continually deal with nightmare clients, it can certainly feel that way! Hey – every staffing firm (and every business, for that matter) has tough customers who demand excellence. This post isn’t about them. Today, we’re talking about unreasonable, unruly and downright scary clients – the ones who make your knees knock… Continue reading
A typical staffing firm hears from only 4% of its dissatisfied customers – which means that you’re unlikely to know about service problems with the other 96%. Yikes! But although the vast majority of dissatisfied staffing customers may be too polite to tell you about service mistakes, they ARE more likely than ever to vent… Continue reading
Everybody knows the importance of standout customer service. Companies that continually strive to go above and beyond in their customer service efforts – Zappos, Amazon, Apple, Trader Joe’s, UPS – are continually rewarded with happy, satisfied customers. And, as we all know, happy, satisfied customers are the best way to create long-lasting relationships with continual… Continue reading
Want to amp-up your clients’ service experiences? Be honest. Treat them the way you’d like to be treated. And make them feel like your only customer! Providing shareworthy service, every time, is a principle we hold near and dear. So this week, we’re continuing our series of posts featuring HMG team members‘ best customer service… Continue reading
Know what candidates love? Using mobile technology in their job hunt. Consider these statistics from a recent post from Glassdoor.com: Nearly half of job seekers say they use mobile devices specifically to search for jobs at least once a day. 89% of candidates believe a mobile device is an important tool for job searching. 59%… Continue reading
I recently read a great article by business coach and author, Peleg Top. In the article he talks about what strategies businesses can use to attract the best clients. Below you will find my insights on how to attract and successfully lead your clients to a great end result. Lead with your mission and vision… Continue reading
People will do business with, and refer business to, those people they know, like and trust. – Bob Burg Happy staffing clients are great for business. They make the work easier, place more job orders and stay with your business longer. A satisfied candidate can strengthen these client relationships and also send you quality referrals. But the unfortunate reality of the staffing industry… Continue reading
It’s simple: You can’t buy any of them! A culture of service yields great customer experiences – and a healthier bottom line for your staffing firm. But while this statement sounds “nice and neat,” the process of building a strong customer service culture can be quite complex. So let’s make it a little easier for… Continue reading
