Ever encounter a difficult client who thought he could do a better job than you? You know, someone who was frustrated because he believed he knew more than you did – or could resolve his problem more effectively than you? It’s a tough spot to be in. On the one hand, in situations like these… Continue reading
Looking for ways to “turn up the volume” on your customer service? This week, we’re continuing our series of tips from the Haley Marketing team on delivering shareworthy service. In this installment, we’re sharing inspiration from Brad Smith – featuring his best customer service advice, tips and anecdotes for rocking your customer service in 2016!… Continue reading
You know I couldn’t let it pass without at least mentioning it. Back in 1992, President George H. W. Bush designated the first full week of each October as National Customer Service Week ™ to: recognize the contributions of customer service professionals reinforce the message that customer service is essential to profitability I’m a big… Continue reading
