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Victoria Kenward Posts by: Victoria Kenward

Just ONE More…

PSSSST: You’re About to Lose a Great Client

Now THAT’s a Mouthful

“Top Notch” Digital Makeover: A Case Study in Shareworthy Service

Move Over, Pride and Sloth: Make Room for the 7 Deadly Sins of Customer Experience (part 2 of 2)

Move Over, Pride and Sloth: Make Room for the 7 Deadly Sins of Customer Experience (part 1 of 2)

Your Safest Customer Service Bet? Double Down on Customer Loyalty (Infographic)

Customer Service, Whack-A-Mole Style

Quiz: Qualities of Exceptional Managers – How many do YOU have?

Who’s Helping Your Website Visitors at 3 a.m.?

This ONE THING Makes Every Staffing Sales and Service Call More Effective

Wake up the Dogs: 4 Reasons to Be Proactive about Contacting Staffing Customers

You Messed Up. Now What?

Stop the Churn! Practical Customer Service Tips to Increase Client Retention

From Laggard to Leading Edge: How to Evolve Your CX