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Victoria Kenward Posts by: Victoria Kenward

3 Reasons for Staffing Customer Service Fails

How Do You Quantify the Value of a Great Candidate Experience?

The KISS Method Works for Customer Service

Is Your Job Search CX a Dream or Nightmare? (Infographic)

Have a Frustrated Staffing Client? Grab Them by the Shoulder

If You Give a Hoot, Show It! Service Mistakes that Drive Staffing Customers Away

The Writing Is on the Wall…

What Causes Customer Friction in Staffing?

Get Real (Time) About Candidate CX: Why Is Real-Time Candidate Feedback Important?

Flipping the Switch: A Shareworthy Service Case Study

Non-Negotiable! The 4 Customer Service Skills EVERY Staffing Professional Needs

Let’s Chat (about service and recruiting chatbots, that is…)

Are You Giving Your Customers What They Want – or What They Need?

CX INFOGRAPHIC: What Do Customers Want Most from Their Staffing Experience?

Breadsticks and Your Staffing Firm’s Bottom Line (yes, there’s a connection)