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Victoria Kenward Posts by: Victoria Kenward

Beyond the Friendly Smile: Advanced Rapport-Building Skills

The Best Staffing Customer Service Survey Question

Spring for the Good Candy

Bending the Rules to Follow “The Rule of Threes”: A Shareworthy Service Case Study

4 Ways to Ensure Your Customers Feel Heard

Is There a Great Way to Deliver Bad News?

Sheldon, Amy and Customer Service Communication

3 Reasons for Staffing Customer Service Fails

How Do You Quantify the Value of a Great Candidate Experience?

The KISS Method Works for Customer Service

Is Your Job Search CX a Dream or Nightmare? (Infographic)

Have a Frustrated Staffing Client? Grab Them by the Shoulder

If You Give a Hoot, Show It! Service Mistakes that Drive Staffing Customers Away

The Writing Is on the Wall…

What Causes Customer Friction in Staffing?

Get Real (Time) About Candidate CX: Why Is Real-Time Candidate Feedback Important?