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Victoria Kenward Posts by: Victoria Kenward

Have a Frustrated Staffing Client? Grab Them by the Shoulder

If You Give a Hoot, Show It! Service Mistakes that Drive Staffing Customers Away

The Writing Is on the Wall…

What Causes Customer Friction in Staffing?

Get Real (Time) About Candidate CX: Why Is Real-Time Candidate Feedback Important?

Flipping the Switch: A Shareworthy Service Case Study

Non-Negotiable! The 4 Customer Service Skills EVERY Staffing Professional Needs

Let’s Chat (about service and recruiting chatbots, that is…)

Are You Giving Your Customers What They Want – or What They Need?

CX INFOGRAPHIC: What Do Customers Want Most from Their Staffing Experience?

Breadsticks and Your Staffing Firm’s Bottom Line (yes, there’s a connection)

Customer Experience in 2019 – and Beyond!

Spinnin’ Our Greatest Hits, Volume IV – Top Shareworthy Service Posts of 2018

Thank You! 8 Ways to Show Gratitude to Your Customers

Do You Have to Be Born with It?