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Victoria Kenward Posts by: Victoria Kenward

Love Is in the Air…

Staffing CX: 5 Customer Experience Trends for 2018

Forget New Year’s Resolutions. Here’s a Better Way to Improve Customer Service:

Gift-Giving, Customer Service Style

Spinnin’ Our Greatest Hits, Volume III: Top 5 Shareworthy Service Posts from 2017

Just ONE More…

PSSSST: You’re About to Lose a Great Client

Now THAT’s a Mouthful

“Top Notch” Digital Makeover: A Case Study in Shareworthy Service

Move Over, Pride and Sloth: Make Room for the 7 Deadly Sins of Customer Experience (part 2 of 2)

Move Over, Pride and Sloth: Make Room for the 7 Deadly Sins of Customer Experience (part 1 of 2)

Your Safest Customer Service Bet? Double Down on Customer Loyalty (Infographic)

Customer Service, Whack-A-Mole Style

Quiz: Qualities of Exceptional Managers – How many do YOU have?

Who’s Helping Your Website Visitors at 3 a.m.?