What do the best staffing firms do right? They take great care of their candidates – even after they’re placed...
Every time I look at the directions on a bottle of shampoo, I chuckle at the “repeat” part. Do I...
Every year, we have to incorporate new terminology into our customer service lexicon. Strange terms. Like “mobile first.” “Omni-channel.” And...
Looking for ways to “turn up the volume” on your customer service? This week, we’re continuing our series of tips...
It’s simple: Whether their service experience is exceptionally good or bad, THEY NEVER FORGET. Consider this scenario: A client calls...
We’ve all been there… …complaints from clients or candidates that you’ve taken too long to respond…issues for which you don’t...
