You know I couldn’t let it pass without at least mentioning it. Back in 1992, President George H. W. Bush...
“You will not BELIEVE this haircut I just got. It’s pretty straight and my hair is about 1/2 inch shorter!”...
Love a good story? I do – especially when it demonstrates a shareworthy service principle. I recently came across an...
Kaboom! A placement just blew up in your face and now you have an irate client. A really, really angry...
Your customers are becoming more vocal. More impatient. And more powerful than ever. Whether their experiences are positive or negative,...
I love numbers. There, I said it. True, “touchy-feely” stuff is really important in delivering shareworthy service; but you can’t...
