Your customers are becoming more vocal. More impatient. And more powerful than ever.
Whether their experiences are positive or negative, customers are sharing their experiences via social media and review websites – and greatly impacting your staffing firm’s success.
In other words, customer service stories spread like wildfire. And they have a HUGE impact on your staffing firm’s success.
Need proof? Take a look at the infographic below. Compiled from statistics from Zendesk, Dimensional Research and McBee Strategic, it paints a pretty clear picture: Your customers’ voices are stronger than ever – and things aren’t likely to change anytime soon!