Your client wants a “needle in the haystack” candidate. Yesterday. Your candidate wants a higher pay rate – and expects you to negotiate it. Your client who places one order a year (if that) requests a customized report that takes longer to prepare than his temporary’s assignment. New technology and heightened customer expectations make delivering… Continue reading
Love a good story? I do – especially when it demonstrates a shareworthy service principle. I recently came across an article on the mental_floss site that presented 11 of the greatest customer service stories ever. I’ve chosen three of my favorites and summarized them below. If you need a quick break and want to smile,… Continue reading
Your customers are becoming more vocal. More impatient. And more powerful than ever. Whether their experiences are positive or negative, customers are sharing their experiences via social media and review websites – and greatly impacting your staffing firm’s success. In other words, customer service stories spread like wildfire. And they have a HUGE impact on… Continue reading
