Each year, customer service, support and experience experts predict trends that will shape best practices for delivering shareworthy service. 2021 is no exception! How do these CX projections apply to your staffing or recruiting firm? Here are four trends that will have a major impact on your staffing firm this year: Rising customer expectations are… Continue reading
Looking for ways to WOW customers, build your culture and reputation in the industry, and create raving fans of your staffing or recruiting firm? Read my Shareworthy Service posts each month! In them, I share research, insights and best practices for creating a great customer experience – for clients, candidates and even your internal employees…. Continue reading
You’ve worked so hard to provide amazing service to employers and job seekers – through one of the most difficult years we’ve ever endured. And you know what? You deserve to celebrate those accomplishments! Here are a few ways to showcase the shareworthy experiences you’ve created, and build a stronger brand in the process: Case… Continue reading
Want some good news? Searching for inspirational stories? Need your faith in humanity restored? Keep reading – I got you. With the spirit of Thanksgiving in mind, I recently asked our team to describe the best “thank you” they ever received. Their response was so overwhelming, I had to break their stories into two posts!… Continue reading
At Haley Marketing, we proactively look for the positives in our professional and personal lives. And given what 2020 has dealt us so far, this habit has been a lifesaver. With Thanksgiving just around the corner, I asked our team to describe the best “thank you” they ever received. Their responses were uplifting – and… Continue reading
What do you call your staffing customers? Have you ever really thought about the terms you use to describe the employers with whom you do business? And what about the people who come to you looking for work? These labels matter. The names you use to describe clients and candidates makes a big difference in… Continue reading
We are back for Installment 2 of our new monthly series, where we highlight our most “shareworthy” client websites.* Not only will we share these websites with you, but we’ll also give you a snapshot of what it’s like to work with us, the results you can expect and how our team knocks it out… Continue reading
CRMs. Chatbots. Websites. ATS platforms. Career portals. The list of staffing tech tools is looooong. And getting longer by the day. Don’t get me wrong – I’m a HUGE fan of process automation, and digital tools like these are indispensable to your staffing firm’s success. But when it comes to creating a fantastic experience for,… Continue reading
Are face masks cramping your customer service style? When you’re face to face with employers and job seekers, it can be tough to convey your enthusiasm, caring and positive attitude. Why? If you’re like most people, you typically rely on a hearty smile to reinforce the message you want to send. But when you’re wearing… Continue reading
Feeling a little numb these days? Many of us are. Months of isolation and relentless worry about our health, our livelihood and our future have settled around us like a thick blanket of fog. Stress levels have been so high for so long, they’re practically palpable. While you’ve likely taken great care to address your… Continue reading
At Haley Marketing Group, we take pride in the work we do for our clients. So much so, we’ve decided to start a new series where we’ll highlight our most “shareworthy” websites. Not only will we share these websites with you, but we’ll also give you a snapshot of what it’s like to work with… Continue reading
We know that now more than ever exemplary service matters and at Haley Marketing Group we strive to provide it every day. We work hard to give the best possible service to and for our clients. Whether it be a solution to a problem, advice on how to get the best bang for your buck,… Continue reading
Right now, we could all use a good reason to celebrate – and I have a great one: National Customer Service Week! This year, National Customer Service Week is October 5th through 9th. (Maybe not so coincidentally, it’s also my birthday!) Besides giving us a much-needed dose of positivity, NCSW also provides opportunities to build… Continue reading
Shareworthy Service is all about going above and beyond to consult with clients, understand their challenges, and develop solutions that benefit everyone involved. We recently had the opportunity to help one of our long-standing clients navigate a tough situation by marketing smarter. The Challenge: A mid-sized supply chain staffing firm faced an all-too-familiar challenge in… Continue reading
Why do you need a website for your staffing firm? What should it look like? Should it be a sales tool? Should it be merely informational? Does it need a job board? Different staffing companies have different ideas about how their website should look and function – or wonder why they even need a website… Continue reading
Making more sales calls. Expanding service offerings. Exploring new niches. Lowering overhead. When you think of all the things your staffing firm can and should be doing to make it through this downturn, does “improving customer service” even break the top 10? It should! Here are 3 ways Shareworthy Service can make a big difference… Continue reading
