In a past role at a former company, I was unexpectedly appointed as the call center’s Customer Service Trainer due...
Your client wants a “needle in the haystack” candidate. Yesterday. Your candidate wants a higher pay rate – and expects...
Ever heard of the inversion technique? (No, I’m not talking about flipping a bucket of ice water over your head...
We all have clients who annoy us. You know who I’m talking about: those demanding, wish-washy or just plain irritating...
Struggling to channel your inner Carnac? (Apologies to those of you who are too young to appreciate the reference.) You’re...
Every staffing and recruiting firm has ’em. You know whom I’m referring to – those impossible-to-please, impossibly rude customers with...
