How AWESOME Are Your Customers? Hint: It’s a trick question.
So if it’s a trick question, what’s the right answer? It has nothing to do with how “awesome” your customers are on their own, but how much you do to help them be awesome (i.e., happy, successful, cost-efficient, or whatever experience outcome they are looking for). Kevin Stirtz (aka “The Amazing Service Guy”) recently wrote… Continue reading
