How can you be sure your social media strategy is successful? The answer is simple: goal setting. When you jump into social media, you don’t want to just share content occasionally and hope it’s benefitting your business. You must create a strategy that helps you reach the measureable goals you have set for the program…. Continue reading
A few months back, I wrote a post about why great internal customer service is so important. If you missed it, follow this link so you can get the 101 before reading this post (I linked the first post back to this one, so I promise you won’t get lost in cyberspace). Understanding why internal… Continue reading
Every staffing and recruiting firm has ’em. You know whom I’m referring to – those impossible-to-please, impossibly rude customers with utterly impossible expectations…and still, it’s your job to provide them with shareworthy service, day in and day out. When your clients or candidates are angry, upset or otherwise impossible to deal with, it takes some… Continue reading
How well does your business recover when something goes wrong? In a perfect world, every client walks away from experiences with your company feeling thrilled about the service they received. But we know how the real world operates. Even the best businesses don’t get it right every time. At one point or another, we all… Continue reading
