3,765 years ago, a guy complained to his supplier about crummy copper ingots. 3,765 years ago! This tablet, which is part of the British Museum’s collection of ancient artifacts, contains an inscription that describes a man named Nanni’s complaints about two shipments of copper ore from a merchant named Ea-nasir. Here are a few excerpts… Continue reading
Every staffing and recruiting firm has ’em. You know whom I’m referring to – those impossible-to-please, impossibly rude customers with utterly impossible expectations…and still, it’s your job to provide them with shareworthy service, day in and day out. When your clients or candidates are angry, upset or otherwise impossible to deal with, it takes some… Continue reading
How well does your business recover when something goes wrong? In a perfect world, every client walks away from experiences with your company feeling thrilled about the service they received. But we know how the real world operates. Even the best businesses don’t get it right every time. At one point or another, we all… Continue reading
