Want to amp-up your clients’ service experiences? Be honest. Treat them the way you’d like to be treated. And make them feel like your only customer! Providing shareworthy service, every time, is a principle we hold near and dear. So this week, we’re continuing our series of posts featuring HMG team members‘ best customer service… Continue reading
You just lost a client – but you’re not sure why. You filled their order with a qualified candidate, within their time frame and budget. Still, they called and complained to the receptionist, claiming that your service is seriously lacking – and that they won’t be working with you again. Did someone drop the ball?… Continue reading
Account managers may spend hours, days or even months courting potential new staffing customers. And just how long does it take to lose one of those customers? We all know the answer to that one. Even a simple customer service slip-up can send a client running for the hills. Honestly, most of what I write… Continue reading
Your recruiters are probably great at recruiting; your sales reps are probably great at selling. Your accounting manager is probably great at, well, accounting. But all of them need to be great at customer service! The vast majority of your staff interacts with clients in one way or another, so it’s important to train everyone… Continue reading
Everybody’s busy these days – your clients, your candidates, your prospects. What are the best ways to connect with them in our fast-moving, digital world? Forbes.com Contributor Robert Reiss interviewed three top CEOs to find out. What they said may surprise you – and may change the way you think about customer service. If you… Continue reading
