Could I get an extra side of ranch? Can I swap those fries for broccoli? Could we split that entree?...
Right now, we could all use a good reason to celebrate – and I have a great one: National Customer...
by Doug Coull There is a lot of research out there that supports the direct correlation between employee satisfaction and...
I happen to have a great one: It’s National Customer Service Week! Never heard of it? Here’s a quick overview...
You know I couldn’t let it pass without at least mentioning it. Back in 1992, President George H. W. Bush...
Love a good story? I do – especially when it demonstrates a shareworthy service principle. I recently came across an...
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