by Doug Coull There is a lot of research out there that supports the direct correlation between employee satisfaction and its impact on customer satisfaction. When employees are engaged advocates, they will go the extra mile for the customer, seeking out alternate and better ways to deliver service that amazes and delights. These employees don’t mind… Continue reading
I happen to have a great one: It’s National Customer Service Week! Never heard of it? Here’s a quick overview for you: National Customer Service Week (NCSW) is an international celebration of the importance of (you guessed it) customer service. This year, NCSW runs from October 3rd through October 7th. The U.S. Congress proclaimed NCSW… Continue reading
You know I couldn’t let it pass without at least mentioning it. Back in 1992, President George H. W. Bush designated the first full week of each October as National Customer Service Week ™ to: recognize the contributions of customer service professionals reinforce the message that customer service is essential to profitability I’m a big… Continue reading
Love a good story? I do – especially when it demonstrates a shareworthy service principle. I recently came across an article on the mental_floss site that presented 11 of the greatest customer service stories ever. I’ve chosen three of my favorites and summarized them below. If you need a quick break and want to smile,… Continue reading
