She couldn’t be writing a third post about internal customer service, could she? Well, yes, I could and I am...
Upset customers. Missed sales opportunities. Unfilled orders. Can you really quantify how much service problems like these cost your staffing...
Ever seen This is Spinal Tap? Admittedly, Nigel Tufnel is no poster child for customer service excellence. But I love...
A few months back, I wrote a post about why great internal customer service is so important. If you missed...
You don’t need an underground lair, a special security clearance or a thermonuclear laser-mabob to deliver shareworthy service. You need...
Are your employees equipped to resolve problems, leaving clients feeling positive and loyal? If one of your employees makes a...
