It should have something amazing at the center! A Tootsie Pop has a delicious chocolate core inside. But what should your staffing or recruiting firm have at the heart of it? You guessed it: your customers. No, I’m not advocating locking your clients inside your storage closet (that would be weird and illegal). What I… Continue reading
Looking for ways to “turn up the volume” on your customer service? This week, we’re continuing our series of tips from the Haley Marketing team on delivering shareworthy service. In this installment, we’re sharing inspiration from Brad Smith – featuring his best customer service advice, tips and anecdotes for rocking your customer service in 2016!… Continue reading
3,765 years ago, a guy complained to his supplier about crummy copper ingots. 3,765 years ago! This tablet, which is part of the British Museum’s collection of ancient artifacts, contains an inscription that describes a man named Nanni’s complaints about two shipments of copper ore from a merchant named Ea-nasir. Here are a few excerpts… Continue reading
You know I couldn’t let it pass without at least mentioning it. Back in 1992, President George H. W. Bush designated the first full week of each October as National Customer Service Week ™ to: recognize the contributions of customer service professionals reinforce the message that customer service is essential to profitability I’m a big… Continue reading
“You will not BELIEVE this haircut I just got. It’s pretty straight and my hair is about 1/2 inch shorter!” “I had the greatest experience at the bank today. I only waited in line for about five minutes and the teller looked me directly in the eyes – TWICE!” “That staffing firm is AMAZING. They… Continue reading
When most of us think of staffing “customers,” we immediately envision clients. After all, they’re the ones who place the orders and write the checks. But clients are only half of the customer service equation. Your candidates are customers, too! And in case you haven’t noticed, competition for the best ones is heating up. As… Continue reading
When your staffing customers go social to get service from you, is their experience like eating a batch of freshly baked Christmas cookies – or sucking on a lemon? Your clients are growing increasingly impatient. Before the advent of social media, people would typically tolerate a 24-hour waiting period before expecting you to respond. But… Continue reading
Can your staffing firm be great at every aspect of service? According to Harvard Business School professor Frances Frei, no. In this video, she explains why trying to be great at every aspect of customer service so often backfires for service organizations: [youtube http://www.youtube.com/watch?v=5CZobYTEwaY&w=560&h=315] Her key takeaway points: The #1 obstacle to excellence is trying… Continue reading
