Trying to measure the business impact of candidate experience is like trying to nail Jell-O to a wall. Or at least it used to be, until The Talent Board came up with this Candidate Experience Resentment Calculator. The calculator assumes that the candidates who apply to your jobs are also potential customers and/or influencers (i.e.,… Continue reading
Still cutting corners in your staffing customer service process? You may be unintentionally shooting yourself in the foot. Here are three eye-opening stats from PwC’s 2018 Future of CX whitepaper “Experience is Everything: Here’s how to get it right“: 43% of customers said they would pay a premium for a better experience. 65% of respondents… Continue reading
What is ghosting? Originating in the dating world, the term ‘ghosting” refers to the practice of ending a relationship by just ceasing communication without explanation. Not the kindest way to go about it. The word ghosting is now being used by some to describe similar behavior in the employment world where hiring managers, recruiters and… Continue reading
Increase Job Applications by Up to 90% What percentage of visitors to your website are job seekers? Of those, what percent complete a job application and get placed by your staffing company? In a tight labor market, you can’t afford to lose talent—and you have to be proactive about placing every qualified candidate as quickly… Continue reading
How is your staffing agency managing the candidate drought? With unemployment trending downward for years, the job market continuing to expand, and baby boomers retiring at an unprecedented rate, you don’t need me to tell you how painful talent shortages are these days. But while your staffing or recruiting firm may have little control over… Continue reading
Job seekers can be brutal. Anyone who’s worked in the staffing industry can attest to this fact, right? We have all seen how they air their complaints – very publicly and unfiltered – on social media and review sites. But whether candidates’ scathing remarks are accurate or completely fabricated, one thing is certain: In today’s… Continue reading
What’s hot? Well, it’s not the weather (at least not in Buffalo, anyway). But it’s a new year. And you’re a smart staffing professional, looking to tap into the latest customer service trends. And frankly, I relish any excuse to conjure an image of a tropical paradise (especially in January). So grab a beach blanket… Continue reading
When most of us think of staffing “customers,” we immediately envision clients. After all, they’re the ones who place the orders and write the checks. But clients are only half of the customer service equation. Your candidates are customers, too! And in case you haven’t noticed, competition for the best ones is heating up. As… Continue reading
What’s the biggest weakness in your staffing firm? Sales? Service? Probably not. The biggest weakness for the entire staffing industry is the way we treat candidates. To put it bluntly, the experience sucks. In a 2011 study by Inavero, candidates gave the staffing industry an average NetPromoter score of -33%! Even when we discard all… Continue reading
