This article series walks you through the steps to proactively manage your online reputation. To understand why managing your online reputation is important, and get a handle on your current online reputation, make sure to read the first part of this series. If you have read and followed the steps outlined thus far you should… Continue reading
The web has made the world more connected than ever before. It is easier than ever to: live and work remotely, have longer distance relationships (personal and professional), have fewer conversations face-to-face versus through an electronic device and share our thoughts one-to-one or one-to-many Our world is smaller (figuratively speaking of course). This changes the… Continue reading
6 years?! It’s hard to believe, but I’ve been writing this blog for over 6 years! (Here’s a link to my first ever Shareworthy Service post if you missed it). In that time we’ve witnessed the end of the Great Recession, elected a new President and ushered in an age where artificial intelligence has become… Continue reading
Want to make your staffing firm the happiest (and most successful) one on earth? Inject a little of Disney’s magic into your customer service. Recently, Becca Searns, a Marketing Support Specialist with Haley Marketing, took a trip to Disney and had a great customer experience in a really unlikely place: a parking garage! Below, she… Continue reading
Recently my one year old son had to undergo surgery. It was a serious procedure given his young age and the involvement of anesthesia. Needless to say my wife and I were nervous going in. I saw a lot of parallels between this experience and with my professional life. Let me explain. My role with Haley… Continue reading
Know what candidates love? Using mobile technology in their job hunt. Consider these statistics from a recent post from Glassdoor.com: Nearly half of job seekers say they use mobile devices specifically to search for jobs at least once a day. 89% of candidates believe a mobile device is an important tool for job searching. 59%… Continue reading
People will do business with, and refer business to, those people they know, like and trust. – Bob Burg Happy staffing clients are great for business. They make the work easier, place more job orders and stay with your business longer. A satisfied candidate can strengthen these client relationships and also send you quality referrals. But the unfortunate reality of the staffing industry… Continue reading
It’s simple: You can’t buy any of them! A culture of service yields great customer experiences – and a healthier bottom line for your staffing firm. But while this statement sounds “nice and neat,” the process of building a strong customer service culture can be quite complex. So let’s make it a little easier for… Continue reading
Staffing technology is amazing. Applicant Tracking Systems, cloud-based time-tracking tools, social media and fully responsive websites help you stay connected to your clients, candidates and prospects. But. (There’s always a “but,” isn’t there?) The same technology that’s designed to bring you closer to your customers can actually fragment their experience. Unfortunately, if your approach to… Continue reading
Why measure customer service? Let me count the ways! When you track your service: You know how well your staffing firm is doing. You learn what service areas you need to improve. You send a clear message of how important exceptional service is to your company. You better understand who your customers are – and… Continue reading
You just lost a client – but you’re not sure why. You filled their order with a qualified candidate, within their time frame and budget. Still, they called and complained to the receptionist, claiming that your service is seriously lacking – and that they won’t be working with you again. Did someone drop the ball?… Continue reading
Perfect is “vanilla.” It’s boring! And it’s not necessarily what your clients want. In fact, if you try to present an image of your staffing firm as “perfect,” your customers may wonder what you’re hiding. The truth? We’re human. And occasionally, we all make mistakes. So instead of striving for perfect customer service, try striving… Continue reading
Inspirational quotes – love ’em or hate ’em? I have to say, if I’m having a tough day (at work, at home, or even at the gym) a few well chosen words can have a big impact on my outlook. A great quote can help me refocus, recharge and renew my enthusiasm for whatever I’m… Continue reading
Everybody’s busy these days – your clients, your candidates, your prospects. What are the best ways to connect with them in our fast-moving, digital world? Forbes.com Contributor Robert Reiss interviewed three top CEOs to find out. What they said may surprise you – and may change the way you think about customer service. If you… Continue reading
Yes, really. Over the years, I’ve heard a ton of reasons why staffing and recruiting firms don’t design and implement formal customer service training: We don’t need it. We only hire sales and service staff who are friendly, respectful and solutions-focused. We don’t have a budget for it. We don’t have the time for it…. Continue reading
