Decades ago, Burger King coined the phrase: “Have it your way.” [youtube http://www.youtube.com/watch?v=CJMsFGH4eoQ&w=420&h=315] It was a great concept for the...
In the staffing industry, customer relationships can take years to build – and just seconds to ruin. Think about it...
Simple: They want you to occasionally bend the rules to deliver truly shareworthy service! Most of us realize this intuitively,...
A few months back, I wrote a post about why great internal customer service is so important. If you missed...
You don’t need an underground lair, a special security clearance or a thermonuclear laser-mabob to deliver shareworthy service. You need...
Are your employees equipped to resolve problems, leaving clients feeling positive and loyal? If one of your employees makes a...
