What’s hot? Well, it’s not the weather (at least not in Buffalo, anyway). But it’s a new year. And you’re...
You know I couldn’t let it pass without at least mentioning it. Back in 1992, President George H. W. Bush...
Love a good story? I do – especially when it demonstrates a shareworthy service principle. I recently came across an...
When a co-worker walks into your office with a request, do you treat that person as well as you’d treat...
When most of us think of staffing “customers,” we immediately envision clients. After all, they’re the ones who place the...
We all have clients who annoy us. You know who I’m talking about: those demanding, wish-washy or just plain irritating...
