Ever said that you liked something (an outfit or a home-cooked meal) to protect a loved one’s feelings? “Yada-yada-yada-ed” your...
Which would you rather have: bad service or incompetent service? Yikes – how about neither? Customer service guru Shep Hyken...
…a website that’s intuitive, simple and welcoming – or one with copy so dense that it’s impossible to find what...
Ever encounter a difficult client who thought he could do a better job than you? You know, someone who was...
And so does trying to improve customer experience without knowing your clients well. Staffing customers are not as loyal as...
Pumpkin pie is good, but a dollop of whipped cream makes it irresistible. Turkey is tasty, but when it’s served...
