A few months back, I wrote a post about why great internal customer service is so important. If you missed...
You don’t need an underground lair, a special security clearance or a thermonuclear laser-mabob to deliver shareworthy service. You need...
Are your employees equipped to resolve problems, leaving clients feeling positive and loyal? If one of your employees makes a...
What do your billing system, social media activities and reference requests have in common? They’re all customer touchpoints which can...
When it comes to customer service, consumers are getting vocal. Spherion Staffing Services released the results of a survey showing...
