Stalled placements. Unanswered emails. Outdated FAQs. No matter what form it takes, service “friction” kills your staffing customers’ experience –...
My daughter, Lauren, and I are huge fans of the band Muse (that’s the lead singer, Matt Bellamy, in the...
“Hey, I got a candy bar!” “I got a rock.” Which sentence best describes how your clients feel after working...
Think your customer service process starts when a client calls in a job order? If so, you may be missing...
When it comes to consistently delivering shareworthy service, knowledge is power. So don’t stick your head in the sand! Use...
Decades ago, Burger King coined the phrase: “Have it your way.” [youtube http://www.youtube.com/watch?v=CJMsFGH4eoQ&w=420&h=315] It was a great concept for the...
