“These Go to 11.”
Ever seen This is Spinal Tap? Admittedly, Nigel Tufnel is no poster child for customer service excellence. But I love the concept behind his Marshall amplifier that “goes to 11.” [youtube http://www.youtube.com/watch?v=ll7rWiY5obI?rel=0&w=420&h=315] In honor of this cult film classic “rockumentary,” here are some quick tips for taking customer loyalty to the next level, courtesy of… Continue reading
