It’s no secret: More and more, staffing firms are competing on customer experience to achieve competitive advantage. But what, exactly, does it mean to “compete on customer experience”? Competing on CX requires more than merely making incremental improvements, adding new features or services, or dropping your prices. To win at CX, your staffing agency must… Continue reading
by Doug Coull There is a lot of research out there that supports the direct correlation between employee satisfaction and its impact on customer satisfaction. When employees are engaged advocates, they will go the extra mile for the customer, seeking out alternate and better ways to deliver service that amazes and delights. These employees don’t mind… Continue reading
The short answer: you bet ya! Company Background: We recently began blogging for a staffing agency with two offices in Wisconsin. This company focuses on two core areas: Light Industrial: skilled and semi-skilled positions in manufacturing, distribution and logistics. Office/Professional: accounting, administrative support, customer service, HR, marketing and sales. The Goal: This company has two… Continue reading
Want a New Year’s resolution that’s great for your staffing firm’s bottom line? Resolve to read my shareworthy service posts each month! In them, I share research, insights and best practices for creating a great customer experience – for clients, candidates and even your internal employees. Need a little help catching up? Here are my… Continue reading
