The holidays are a perfect time to reflect on the year you’ve had, be thankful for your successes, and find ways make your staffing firm even stronger in 2018.
One great way to do that?
Resolve to read my Shareworthy Service posts each month! In them, I share research, insights and best practices for creating consistently amazing customer experiences – for clients, candidates and even your internal employees.
Need a little help catching up? Here are my “Greatest Hits” from 2017 – the most liked and shared posts about customer service for staffing services:
Customers demand it. Your competition is already doing it. And the statistics in this infographic make it crystal clear: It’s time to bring your A-game to social customer service! Find out how much poor customer service could be costing your business – and why social customer service is the key to differentiation and profitability for staffing and recruiting firms like yours:
Shareworthy service shouldn’t be reserved just for the people outside your company – it’s for your internal customers, too. The best staffing companies realize this and strive to deliver exceptional service with every “customer” interaction – whether that customer is inside or outside the company. So, just what constitutes great internal customer service? This post explains:
Understanding why internal customer service is critical is one thing; knowing how to deliver it is quite another. In part 2 of this series, I share four practical tips for improving customer service within your staffing or recruiting firm:
Triage is obviously essential in a field hospital. But frankly, it’s just as important to delivering great customer service! Since it’s impossible simultaneously address every one of your clients’ needs (because your customer service resources are limited), you have to tend to the most serious problems, first. This post shares smart tips for using triage to improve service throughout your staffing or recruiting firm:
How satisfied are your clients and candidates with the service and solutions you provide? There’s one way to find out: Ask them! Use these customer service feedback techniques to gather higher quality information that will prevent service issues and identify opportunities for you to raise the bar in customer service:
Have a customer service question, or a topic you’d like to see me cover in this blog? I’d love to hear from you – just drop me a line! And from all of us at Haley Marketing, enjoy the holidays. Cheers!