Looking for a New Year’s resolution that will make your staffing firm more successful in 2017 – and takes less than 10 minutes to do?

Resolve to read my Shareworthy Service posts each month! In them, I share research, insights and best practices for creating consistently exceptional customer experiences – for clients, candidates and even your internal employees.

Need a little help catching up? Here are my “Greatest Hits” from 2016 – the most liked and shared posts about customer service for staffing services:

A Christmas (CX) Miracle

Move over Zulily – Redbubble delivers an OUTRAGEOUS customer experience. When HMG’s Mandy Wittschen ordered a t-shirt that turned out to be too small, you won’t believe what this online merchant did – on Christmas day, no less!

Infographic: QC Stats that Matter Most for Your Staffing Firm

What do the best staffing firms do right? They take amazing care of their candidates. Our friends at Inavero detailed exactly what top-tier agencies do to ensure excellent service and successfully manage relationships. This handy infographic highlights key statistics from Inavero’s research summary:

Top Staffing Customer Experience Trends

Over the past year, strange terms like “mobile first,” “omni-channel” and “authentic response” have become part of the customer service vernacular. But what the heck do these terms actually mean – and how should you incorporate them into your CX strategy? Forget Urban Dictionary; get straight talk here:

Lather, Rinse, Repeat. Repeat. REPEAT???

Taken literally, the directions on your shampoo bottle are a bit ridiculous – but when it comes to customer service excellence, the “repeat” part is no joke. Find out why and how to create consistently great customer experiences with your clients and candidates:

Infographic: QC Check-in Tips

Once an assignment starts, what do the best staffing firms do right in terms of quality control? Here’s what your company can do to amp up your customer service – by improving check-ins and follow-up calls for your temporaries on assignment:

Check Out These “Oldies” Too!

Don’t forget about these chart-toppers from 2014.

Have a customer service question, or a topic you’d like to see me cover in this blog? I’d love to hear from you – just drop me a line! And from all of us at Haley Marketing, enjoy the holidays. Cheers!

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