Looking for a New Year’s resolution that will make your staffing firm more successful in 2017 – and takes less than 10 minutes to do?
Resolve to read my Shareworthy Service posts each month! In them, I share research, insights and best practices for creating consistently exceptional customer experiences – for clients, candidates and even your internal employees.
Need a little help catching up? Here are my “Greatest Hits” from 2016 – the most liked and shared posts about customer service for staffing services:
Move over Zulily – Redbubble delivers an OUTRAGEOUS customer experience. When HMG’s Mandy Wittschen ordered a t-shirt that turned out to be too small, you won’t believe what this online merchant did – on Christmas day, no less!
What do the best staffing firms do right? They take amazing care of their candidates. Our friends at Inavero detailed exactly what top-tier agencies do to ensure excellent service and successfully manage relationships. This handy infographic highlights key statistics from Inavero’s research summary:
Over the past year, strange terms like “mobile first,” “omni-channel” and “authentic response” have become part of the customer service vernacular. But what the heck do these terms actually mean – and how should you incorporate them into your CX strategy? Forget Urban Dictionary; get straight talk here:
Taken literally, the directions on your shampoo bottle are a bit ridiculous – but when it comes to customer service excellence, the “repeat” part is no joke. Find out why and how to create consistently great customer experiences with your clients and candidates:
Once an assignment starts, what do the best staffing firms do right in terms of quality control? Here’s what your company can do to amp up your customer service – by improving check-ins and follow-up calls for your temporaries on assignment:
Check Out These “Oldies” Too!
Don’t forget about these chart-toppers from 2014.
Have a customer service question, or a topic you’d like to see me cover in this blog? I’d love to hear from you – just drop me a line! And from all of us at Haley Marketing, enjoy the holidays. Cheers!