6 years?! It’s hard to believe, but I’ve been writing this blog for over 6 years! (Here’s a link to my first ever Shareworthy Service post if you missed it). In that time we’ve witnessed the end of the Great Recession, elected a new President and ushered in an age where artificial intelligence has become… Continue reading
Ever seen This is Spinal Tap? Admittedly, Nigel Tufnel is no poster child for customer service excellence. But I love the concept behind his Marshall amplifier that “goes to 11.” [youtube http://www.youtube.com/watch?v=ll7rWiY5obI?rel=0&w=420&h=315] In honor of this cult film classic “rockumentary,” here are some quick tips for taking customer loyalty to the next level, courtesy of… Continue reading
When was the last time you received truly remarkable customer service? You know what I mean – the type of experience that was so exceptional, you felt compelled to talk, post or tweet about it? Now consider this: when is the last time a client received service from your company that was so special, they… Continue reading
