Success requires first expending ten units of effort to produce one unit of results. Your momentum will then produce ten...
Which kind of customer experience would you like to create: one that’s pushy and self-promoting, or one that engages customers...
Anyone who knows me will tell you that I LOVE to travel – whether it’s biking along the Erie Canal,...
Which would you rather have: bad service or incompetent service? Yikes – how about neither? Customer service guru Shep Hyken...
And so does trying to improve customer experience without knowing your clients well. Staffing customers are not as loyal as...
Every year, we have to incorporate new terminology into our customer service lexicon. Strange terms. Like “mobile first.” “Omni-channel.” And...
