Account managers may spend hours, days or even months courting potential new staffing customers. And just how long does it...
Think your customer service process starts when a client calls in a job order? If so, you may be missing...
Decades ago, Burger King coined the phrase: “Have it your way.” [youtube http://www.youtube.com/watch?v=CJMsFGH4eoQ&w=420&h=315] It was a great concept for the...
About a week ago, I had the privilege of taking my son to his first rock concert. We saw Rush...
Ever seen This is Spinal Tap? Admittedly, Nigel Tufnel is no poster child for customer service excellence. But I love...
#3 – Thou shalt not take the name of thy customer in vain. #10 – Thou shalt not covet thy...
