WARNING: The information contained in this post may be offensive to some tech-loving readers. Valentine’s Day is still nine months...
Why measure customer service? Let me count the ways! When you track your service: You know how well your staffing...
Want a New Year’s resolution that’s great for your staffing firm’s bottom line? Resolve to read my shareworthy service posts...
Ever heard of the inversion technique? (No, I’m not talking about flipping a bucket of ice water over your head...
Perfect is “vanilla.” It’s boring! And it’s not necessarily what your clients want. In fact, if you try to present...
I changed the original title of this blog post last-minute, because it was such a snoozefest. Frankly, I knew nobody...
