Customer service. Customer experience. Customer success. If we were playing Tribond,the common link among these three terms would be pretty obvious: They all relate to meeting customers’ needs. But they’re not identical. How do these three terms differ – and why do those differences matter? Let’s take a look. First, some practical definitions within the… Continue reading
Would you use the words “simple,” “quick” and “fun” to describe finding and applying to jobs with your staffing or recruiting firm? Job seekers’ expectations and behaviors are changing faster than ever. Here’s what you need to know to keep up – and make your search & apply experience a dream:
Speaking with dozens of staffing firms across the country, a shortage in qualified talent continues to remain one of the top hiring challenges. 2015 Recruiting Survey results from Glassdoor agree saying, “Nearly half (48 percent) of the participating hiring decision-makers say they don’t see enough qualified candidates for open positions – and a quarter (26… Continue reading
In a past role at a former company, I was unexpectedly appointed as the call center’s Customer Service Trainer due to a major corporate restructure. I’d never worked anywhere but in marketing departments before so this world was new to me. What I learned, I still carry with me into most of my day-to-day interactions,… Continue reading
Q: We’re about to design a new website for our staffing firm. How important is the copy — do people even read it? A: Although I may be slightly biased (I am a writer after all), to answer your question, yes, copy matters…a lot! Great copy is a difference maker. It tells a story. It… Continue reading
